Doublecheck that you authenticated your job correctly.Job Sent to Print, but is not at the Printer If the problem continues, report this to the Student Computing Team ( To request a refund, see Error in printer charge, above.Doublecheck the document formatting to make sure that you have selected the right size paper (letter sized).If you used Print All, try printing the documents one at a time (problems with one document can affect all documents when using Print All).Document Visible at Printer, but Doesn't Print If yours is not listed here, please contact us with information on how you sent the document to the printer and what happened. Here are solutions for the most common printing problems we see.
#PARALLELS CLIENT PRINTER PROBLEMS PDF#
pdf document, and print to the printer from that. Then open the copy on your (Y:) drive and print that copy. pdf, save the file to your MyWhartonDrive (Y:). (Printers in 2401 Walnut do not currently accept documents sent via email.) Confirm that you retrieved it from a printer that accepts documents through email.Make sure you received the confirming email that your job is ready to print.
#PARALLELS CLIENT PRINTER PROBLEMS DRIVERS#
(If you do not get a login box, you may need to uninstall and reinstall the print drivers for your laptop.
If you have sent a document to one of the Huntsman Printers, swiped your card, and the document queue is empty, here are some things to try:
If your print job is large or complex, the printer's memory may be taxed, and you may get the following error part way through the print job: Please be sure to include your reason for requesting a refund (i.e.: the problem you experienced) so that the proper support team can follow up. Requests for refunds should be made within 2 business days of the error. Date and time of the print job in question.If your document did not print or there was a problem with the printout, but you were charged anyway, please contact the Student Computing Office with the following information: Card Hold: If the error displayed on the printer mentions that your card may not be used until the hold expires, reach out to the PennCard center (2nd floor of the bookstore).Please contact the PennCard Center (2nd floor of the bookstore). Invalid or Inactive PennCard: If your card is currently inactive (just recently created) or you have a second PennCard issued in your name, you may receive this error.Contact Wharton Student Support to report the issue and request a printout of your document. System-wide issue: If the billing system run by Penn is unavailable, you may get this error and not be able to print.Printer disconnected: Check that the ethernet cable is connected to the printer.If appropriate, add more funds to PennCash. Check your balance in MyWharton or in PennCash. Insufficient funds: if you try to release a print job when you don’t have enough funds to cover it, you may receive this error.There are several possible issues that could cause this error: Try logging out of the other printer, or wait a few minutes and try again. Not Logged Out: If you just printed from a different printer and forgot to log out of that printer, you may get a Login Failed error.Submit a ticket to Student Computing Team on the Support Tab in MyWharton to report this error. Print Account: You do not have a print account created.Go to the Penn Card Center in the Franklin Building to have your ID card checked. Penn ID / PennCard: Your Penn ID may have changed or been deactivated, or your card has been damaged.There are machines on campus where you can add funds to your PennCash - one is in Lippincott Library. If this is the problem, try going to the PennCash website and setting up an account. You must have a PennCash account set up in order to use the printers, even if you don't have any money in it.